Legal

Privacy Policy

Last updated: January 2026

1. Introduction

Lexona ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our energy invoice verification and dispute management platform.

2. Information We Collect

Personal Information

  • Name and contact information
  • Company details
  • Email address
  • Payment information

Energy Data

  • Energy invoices and billing documents
  • Contract information with energy suppliers
  • Consumption data
  • Meter information

Usage Data

  • Log data and analytics
  • Device and browser information
  • IP address

3. How We Use Your Information

  • To provide and maintain our service
  • To analyze your energy invoices for discrepancies
  • To communicate with energy suppliers on your behalf
  • To manage disputes and recover overcharged amounts
  • To process payments and billing
  • To send service updates and notifications
  • To improve our platform and develop new features

4. Data Sharing

We may share your information with:

  • Energy suppliers (when handling disputes on your behalf)
  • Service providers who assist in our operations
  • Legal authorities when required by law
  • Business partners with your explicit consent

We do not sell your personal data to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including:

  • End-to-end encryption for data transmission
  • Encrypted storage for sensitive documents
  • Regular security audits and penetration testing
  • Access controls and authentication measures
  • EU-based data storage and processing

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request deletion of your data
  • Restrict processing of your data
  • Data portability
  • Object to processing
  • Withdraw consent at any time

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Invoice and dispute data is retained for 7 years in accordance with commercial law.

8. Contact Us

For any privacy-related questions or to exercise your rights, contact us at privacy@lexona.energy

You may also lodge a complaint with the Data Protection Authority if you believe your rights have been violated.